OCLC ILLiad is a model, implemented in software, of the interlibrary
loan process.
Developed in the ILL Department at Virginia Tech, it is the only ILL
product created as a result of ILL staff review of the entire ILL
operation. The result is a superior product which encompasses every
action in the ILL process, producing a highly efficient and
effective work environment. This environment enhances customer
service while significantly reducing costs and staff workload.